Newsletter Archives

The only thing harder than deciding to fire someone is delivering the news. What do you say? When and how do you say it? It’s not easy. But, there’s help.

Don’t wait for your staff to leave and then use an Exit Interview to ask what caused them to look for another job. Use a Stay Interview to ask what makes them want to keep working for you now – [...]

Nearly 70 percent of employees are asking for more frequent feedback from their bosses, but they’re not getting it. Why not?

“Hi, who just joined?” . . . “I’m sorry, I was on mute.” . . . “Didn’t catch that. Can you repeat?” . . . (Sound of someone typing, possibly with a hammer.) . . . “Hey guys, I have to jump to [...]

Making the decision to terminate an employee is difficult for most practice leaders. It’s even harder with a problem employee you think might be able to turn it around. Firing should be the last [...]

When your clients ask for advice on how to increase value in their businesses, don’t overlook the potential of a PEO.

As a BV practice leader, you want meetings that promote high-levels of communication, productivity, and efficiency from your staff. However, your team is likely composed of both introverts and [...]

A key part of interviewing is following up on things people tell you. You need to ask more questions to get the full story. After asking the “lead” question, be sure to PROBE.

You’ve probably heard: the number one reason people leave their jobs is due to a bad boss or supervisor. This applies in the BV industry as well.

Delegation is a critical skill. You know it’s important to do and you know it will save you time and help others develop new skills. So why aren't you doing it?