Don’t wait for your staff to leave and then use an Exit Interview to ask what caused them to look for another job. Use a Stay Interview to ask what makes them want to keep working for you now – [...]
“Hi, who just joined?” . . . “I’m sorry, I was on mute.” . . . “Didn’t catch that. Can you repeat?” . . . (Sound of someone typing, possibly with a hammer.) . . . “Hey guys, I have to jump to [...]
Making the decision to terminate an employee is difficult for most practice leaders. It’s even harder with a problem employee you think might be able to turn it around. Firing should be the last [...]
As a BV practice leader, you want meetings that promote high-levels of communication, productivity, and efficiency from your staff. However, your team is likely composed of both introverts and [...]
A key part of interviewing is following up on things people tell you. You need to ask more questions to get the full story. After asking the “lead” question, be sure to PROBE.
You’ve probably heard: the number one reason people leave their jobs is due to a bad boss or supervisor. This applies in the BV industry as well.